At Blogs & Co, we don’t use ‘we’. Rather, ‘Blogs & Co says this…’, ‘Blogs & Co says that…’. Riding on the back of my previous missive, how should companies talk to their customers? Shouldn’t they be more inclusive? John Simmons puts it succinctly “There's no turning back the movement towards informal communication. The new media is part of that.” I’m definitely of the same thinking. In Bahrain, using the third person ‘company name’ and second person ‘you’ seems the common path, but globally, forward thinking companies are realising that the business world and the everyday are merging, not simply in terms of the evolution of technologies and methodologies, but in terms of language too. Don’t get me wrong; it’s a 'What’s in it for me?' world we live in and companies should definitely focus on how they can make customers lives better, whether that customer is a person or a business and do so by focusing on life from their perspective. However, we/us/our aren’t verboten. Chances are, if you are focusing on the customers you will naturally end up with more ‘you’ than ‘we’ anyway. So don’t be afraid of using ‘we’, after all it’s how people speak when talking collectively, even businesses. Further reading: We, Me, Them and It. The power of words in business by John Simmons

Beauty is in the eye of the beholder. What makes something beautiful, good or ugly, and who decides? Creative decisions are often made on the basis of the personal preferences of the viewer or 'beholder'. But is this right? Edward Fella made an interesting point when he said 'I don't like terms like "good", "bad", "beautiful", "ugly", because they continually take on different meanings. The 18th century thought that beauty was in the eye of the beholder, but it's in the culture of the beholder. Every culture has its own standards of beauty.' So when it comes to creativity there is no objective right or wrong, it's about how something will be perceived by the intended audience culture at that time. It's not about individual preferences, it's about connecting with the 'zeitgeist'. So, if that is true, is that how communication strategies are selected and creative decisions made? Sadly decisions are often made on the basis of personal preferences – and it's not just clients, agency folk are guilty of this too. Agency teams can fall in love with an idea and retrofit it to a world view that may not exist. We need to connect to the 'now' and look at the communications challenge through the lens of the audience culture and ask: How do they see the world? What is important to them? When we do this we see the work through the eyes of the beholder and are better able to judge whether something is beautiful or ugly in the most meaningful sense. If we want to create communications that work we need to 'say' something that makes the 'cultural beholders' listen and want to know more.

Bahrain’s government has recently sought the local creative industry to brand the country which is a commendable undertaking and arguably one which has rarely been so necessary. What can branding Bahrain (again?) hope to achieve and how can it be done? Branding a nation is no different in terms of practice than branding Tupperware or sports shoes. To bake the branding cake properly you need a few choice ingredients; time, consideration and creativity (the money we will take as read, we all have to eat, minister). Take any of these away and you will be left with a rather poor excuse of ‘brand’. Any less than three months and you are giving your country less time than the average café to do it’s branding. No strategic work, research or workshops and you won’t have any depth or insights on to which to build the brand. Finally, the brand will have a slew of essential touch points to consider (airport, ports, ministerial buildings, websites, public buildings, utilities etc) if it to succeed. Branding is essentially a way of finding the truth of an entity (product, company, service) and creating a way to connect that truth to an audience whose lives will be affected by an experience of it. For example, the truth of Apple is ‘creative tools for creative minds’, their audience is affluent-mass market and the experience of it is one of beautiful craft - designed the way humans work – everything is considered from a human dimension. The branding of Bahrain requires us to look inside and discover our truth. What are we as a nation, what do we do well, what should we never do? Are we a destination for global tourism with all that it entails (who said “more beaches please?”) or are we a closed shop with no interest in outsiders and their opinions? Who is our audience? What will their experience of us be, what should it be if we are to succeed as a nation and achieve all we want to be? We need a bit of thinking about the future direction of the country and how we could collectively get there. By working on the envisioned future of Bahrain we can propose a route map towards this future. We can propose a unifying vision to aim for and a mission of objectives to get us there. We can consider who we are as a nation versus our local and international competitors and from this consider key properties that we can seek to ‘own’ that will help our audience to perceive us in the right manner and give us a sense of meaningful difference. We can stand out and be outstanding. This conceptual framework would then help to galvanise the government body and help minister’s departmental innovation to be directed towards a singular objective. This strategy would be used to create the right messages for our internal and external audiences which would in turn help those seeking internal investment to align their messages to a co-ordinated whole (think ‘Incredible India’ and how it can be used as a platform for all business seeking outside attention). It is achievable and it is necessary and there has never been a better time to do it.